Client Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new clients by explaining what Sage is, how it operates, and its unique features.

• Oversee multiple implementation projects simultaneously, each with its own timeline, stakeholders, and specific community requirements.

• Cultivate relationships with key stakeholders and identify engaged users who can act as advocates for Sage.

• Conduct both in-person and remote training sessions for staff and management, adapting to varying levels of technical comfort in group and one-on-one settings.

• Organize the distribution and setup of devices, ensuring they function correctly prior to the official launch.

• Assist technical colleagues with infrastructure setup and quality assurance.

• Offer ongoing support and troubleshooting assistance to Sage users and clients.

• Evaluate and troubleshoot new features before they are rolled out to the community.

⛳️ Requirements

• Must be willing and able to travel approximately 15 days each month during the Monday–Friday workweek across the continental United States.

• Highly organized with excellent project management abilities, capable of managing multiple projects with varying timelines simultaneously.

• Self-motivated individual who is comfortable working independently and can drive projects to completion without close supervision.

• Strong interpersonal skills with the ability to quickly establish trust with clients and staff.

• Experience in training and presenting to both groups and individuals, preferably to audiences with diverse technical backgrounds.

• Excellent verbal and written communication skills, able to bridge the gap between technical and non-technical stakeholders.

• Technical proficiency to troubleshoot consumer electronics and software issues for users who may not be technically inclined.

• Resourceful, patient, and persistent in identifying root causes and resolving issues.

• Bachelor's degree or equivalent experience required.

• Previous customer support experience in a technology-oriented environment is preferred.

• Background in Healthcare and/or HealthTech is preferred.

🏝️ Benefits

• Stock options.

• Comprehensive health insurance coverage fully paid for all employees.

• Opportunities for off-sites, outings, and team meals.

• Office lunches provided several days a week.

• A fully stocked snack bar.