Client Financial Services Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Engage with insurance payers to ensure prompt resolution of unpaid, underpaid, or denied claims.

• Conduct investigations into account discrepancies utilizing payer websites, provider portals, secure messaging, telephone outreach, and insurance correspondence.

• Address billing and reimbursement challenges by correcting, resubmitting, or appealing claims when necessary.

• Review and accurately respond to insurance inquiries and correspondence, demonstrating professionalism and a commitment to exceptional service.

• Generate and analyze accounts receivable reports to identify aging trends, reimbursement obstacles, and areas for improvement.

• Ensure claims meet relevant billing and coding standards, payer requirements, and contractual obligations.

• Document processes, communicate recurring issues, and contribute to streamlining procedures that enhance efficiency and financial results.

• Collaborate with team members while independently managing and prioritizing assigned accounts.

⛳️ Requirements

• High school diploma or GED is required.

• Familiarity with and understanding of insurance billing and collection practices.

• Proficient knowledge of CPT and ICD-10 coding.

• Understanding of electronic funds transfers (EFTs), explanations of benefits (EOBs), and medical and insurance terminology.

🏝️ Benefits

• Employee Assistance Program – 24/7 counseling services, legal support, and financial consultation for you and your family at no cost.

• Mileage Reimbursement – Company covers travel expenses for work-related functions.

• Employee Discounts – Offers on Hotels, Theme Parks & Attractions, and College Tuition.

• Workplace Culture - An environment that fosters employee well-being, respects individual humanity, and actively promotes a healthy, joyful workforce.

• Paid time off: full-time employees enjoy a competitive time off package to harmonize work and personal life.

• Employee benefits package: full-time employees receive health, dental, vision, retirement, life insurance, and more.

• Top-notch training: comprehensive, ongoing, and supportive training programs.

• Career mobility: opportunities for advancement and promoting from within.

• Welcoming and supportive work culture: an environment that prioritizes your well-being, values you as a human being, and encourages your health and happiness.

• Smoke and Tobacco Free Workplace.