Client Experience Specialist – Night Shift

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately review and process customer purchase orders and requests within set timelines.

• Confirm details regarding customer information, product specifications, quantities, pricing, delivery, and payment.

• Input and maintain order data and customer records in the company's systems.

• Aid in establishing new customer accounts and manage customer master data.

• Generate and oversee purchase orders along with associated documentation.

• Track open orders and follow up on pending requirements, modifications, and cancellations.

• Handle customer returns, RMA requests, credits, and relevant documentation.

• Keep records of returns, credits, order modifications, cancellations, and other transactions.

• Support credit hold management and collaborate with the Finance department.

• Investigate and assist in resolving discrepancies related to orders, returns, credits, and customer accounts.

• Reconcile customer payments against invoices and assist with payment processing.

• Follow up with customers concerning outstanding payment information and required documentation.

• Maintain logs of payment follow-ups, account activities, and customer communications.

• Engage with customers via phone and email to gather information, provide updates, and address administrative inquiries.

• Collaborate with Sales, Operations, Finance, Logistics, Planning, and other internal teams.

• Share customer information and transaction updates with relevant internal stakeholders.

• Follow up on pending internal actions and escalate complex issues as necessary.

• Prepare regular reports, spreadsheets, correspondence, and administrative summaries.

• Conduct accurate data entry and review records for completeness and consistency.

• Maintain well-organized electronic records and supporting documentation.

• Identify opportunities for enhancing administrative accuracy, operational efficiency, and customer service.

• Perform additional customer service and administrative tasks as required.

⛳️ Requirements

• 2–4 years of experience in order management, customer service, sales administration, or a related area.

• Excellent written and verbal communication abilities.

• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.

• Experience with Oracle is preferred.

• Strong skills in data entry, documentation, and record maintenance.

• High attention to detail.

• Capability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced setting.

• Strong problem-solving and organizational skills, particularly concerning order, payment, and account discrepancies.

• Ability to perform basic and advanced calculations involving whole numbers, fractions, decimals, percentages, and ratios.

• Competence in preparing routine reports, spreadsheets, and business correspondence with clarity and accuracy.

• Customer-centric approach and dedication to providing exceptional service.

• Availability to work the night shift from 9:30 PM to 6:30 AM PH Time.

🏝️ Benefits

• Work From Home arrangement.

• Day 1 HMO Coverage.

• Unlimited Barista Coffee throughout the shift.

• Free Parking & Shuttle services.

• Premium Game Lounge – Unwind and recharge in our dedicated on-site recreational area.

• Social Passion Clubs – Engage in Photography, Dance, Fitness, Book, and Music Clubs.

• Engaging Monthly Events – Participate in regular team activities, celebrations, and rewards.

• Referral Incentives – Earn rewards for referring top talent to our team.

• Statutory Benefits – Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays.

• Employee Referral Incentives (Bronze).