Client Experience Manager, Pharmacy Benefits Management

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Execute and assist with plan modifications

• Manage ID card procedures

• Finalize scheduled and on-demand reporting

• Handle incoming phone inquiries

• Process assigned invoices

• Carry out designated group terminations

• Fulfill documentation requests

• Aid in implementation activities

• Organize and engage in external meetings

• Conduct member overrides as necessary

• Supervise prior authorization and accessibility operations

• Manage resolution of claims-related issues

• Execute manual eligibility additions and terminations

• Provide service for warranties as allocated

⛳️ Requirements

• Over 5 years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance environment

• Willingness to travel up to 25% of the time within the continental United States

• Certified Pharmacy Technician (preferred)

• Basic understanding of problem-solving and decision-making abilities (preferred)

• Prior experience with Salesforce (preferred)

• Bachelor's degree (preferred)

• High school diploma or GED

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• Retirement savings options

• Wellness initiatives

• Additional resources to support physical, emotional, and financial health