Client Experience Consultant, Czech

This is a fully remote position, open to applicants in Greece.

📋 Description

• Promptly address customer inquiries through emails, chat, and telephone based on project requirements.

• Manage complaints and offer suitable solutions.

• Forward unresolved requests and issues to relevant internal departments and follow up to ensure they are resolved.

• Document inquiries, comments, and complaints for record-keeping.

• Improve customer experience by providing valuable feedback to the Product teams.

• Make outbound calls to assist customers or ensure issue resolution when necessary.

• Perform daily internal back-office tasks efficiently.

⛳️ Requirements

• Fluent to native level proficiency in Czech.

• Advanced to fluent level proficiency in English.

• Interest in Client Experience Services, Customer Support, Technical Support, or Call Center operations.

• Excellent communication and listening skills.

• Creative problem-solving abilities and a proven track record of working independently.

• A positive attitude and strong business acumen.

• Willingness to relocate and rapidly advance your career.

• Experience in telephone customer support is preferred but not mandatory.

🏝️ Benefits

• Competitive remuneration aligned with local market standards.

• Performance-based bonus structure.

• Comprehensive relocation package including flight ticket, airport taxi, and hotel accommodations for the first four weeks.

• Assistance in securing accommodation in your preferred location.

• Professional training to help you start with confidence.

• Opportunities for career growth and promotions.

• Flexibility to choose your work location (Greece or Islands).

• Option to work from home, fully remotely from Greece, or on-site.

• Additional specific benefits to be revealed based on the project or brand.