Client Engagement Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with multiple clients, including one of the top 10 clients.

• Oversee client contracts and maintain strong relationships.

• Ensure that Gainwell operations align with contractual obligations.

• Drive revenue growth and promote additional services to current clients.

• Prepare and track budgets and revenue forecasts for designated clients.

• Collaborate with clients to develop project strategies and implementation plans.

• Supervise the development and execution phases.

• Report on progress toward strategic client growth and business objectives to client engagement leadership.

• Maintain regular communication and interaction with clients.

• Create meeting agendas and provide summaries for client interactions.

• Direct contract operations to guarantee successful service delivery.

• Identify and pursue new revenue opportunities.

• Foster relationships with both internal and external personnel to meet or surpass client expectations.

• Manage client satisfaction levels effectively.

• Assist in sales opportunities and support the closure of sales, including the development of proposals.

• Monitor state legislative, regulatory, and competitive landscapes, notifying engagement leadership of potential risks and opportunities.

• Facilitate collaboration among the client engagement team, internal departments, and operations personnel.

• Manage client invoicing and accrual tracking.

• Ensure the timely delivery of solution files, reports, invoices, and supporting documentation.

⛳️ Requirements

• Bachelor's degree required, or at least 5 years of relevant professional experience in place of a degree.

• Preferred experience in the health insurance or healthcare sectors.

• Preferred experience in client services, customer success, or business administration.

• Preferred background in healthcare policy, regulations, or compliance.

• Preferred experience in regulated industries with intricate compliance requirements (e.g., healthcare, finance, government services).

• Preferred experience in managing large-scale client relationships or strategic accounts.

• Ability to support west coast clients in PST as necessary.

🏝️ Benefits

• Comprehensive leadership and technical development academies.

• Flexible work arrangements.

• Opportunities for learning and career growth.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance programs.

• Quarterly travel opportunities.