Client Engagement, Insights Manager

📋 Description

• Develop and maintain strong client relationships while collaborating closely with customer stakeholders to enhance their use of our platform and insights.

• Deliver exceptional service through extensive product knowledge, customer experience, and proactive competitive CX insights.

• Oversee a portfolio of key clients utilizing NPS Prism’s benchmarking CX insights.

• Formulate strategic account plans aimed at identifying revenue growth opportunities and expanding our market presence.

• Generate and engage clients with CX thought leadership initiatives driven by Prism.

• Provide clients with new CX industry insights powered by Prism to ensure excellence.

• Serve as a dedicated resource for clients to discuss business challenges and best practices.

• Interact with clients and gather feedback on the Prism product.

• Assist in sales strategy and commercialization efforts for prioritized prospects and clients.

⛳️ Requirements

• A Bachelor’s degree is required.

• At least 4 years of experience in consulting, customer insights, or account management and sales within a data-driven environment.

• Proven experience as a client service professional engaging with C-suite members and senior executives of Fortune 1000 companies.

• A successful history of managing and enhancing senior client relationships.

• Exceptional client service skills: responsive, proactive, empathetic, and detail-oriented.

• A strong interest in customer experience, loyalty analytics, and the application of strategic marketing to achieve business outcomes.

• Thrives in an entrepreneurial setting: proactive, self-motivated, and adaptable.

• Excellent communication skills: fosters open and ongoing dialogue with both clients and internal teams; extensive presentation experience is essential.

• Strong leadership abilities: understands clients’ businesses and how emotional connections can drive results; adept at rallying and collaborating with both client and internal teams.

• Exceptional project leadership, coordination, and organizational skills; capable of managing competing priorities while keeping external and internal teams aligned and focused.

🏝️ Benefits

• Bain’s award-winning collaborative work culture.

• An ambitious team of closely-knit colleagues.