Client Engagement Executive

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as the primary liaison for the client at Ensono, overseeing the commercial relationship and optimizing the current service offerings.

• Take ownership of the executive relationship map and enhance key technical and business connections.

• Drive whitespace growth within existing services.

• Aim for a combination of Ensono products and services rather than relying on a single service.

• Develop significant partnership and alliance relationships that influence the client’s growth and Ensono's transformation capabilities (e.g., collaborating with the Dell, AWS, and MSFT account managers).

• Manage client communications regarding operational stability through proactive engagement with Service Delivery Management.

• Facilitate and promote new service sales throughout the client’s IT infrastructure.

• Comprehend the competitive landscape of the client’s services to identify Ensono whitespace opportunities.

• Utilize Advisory & Consulting and Specialist teams to determine client needs and formulate a service growth plan for each account.

• Identify and participate in the client’s cloud and transformation strategies.

• Introduce areas of practice focused on cloud-native development.

• Oversee the account plan, strategy, services growth plan, and SFDC data stewardship for the account.

• Regularly present appropriate Ensono relationships to the client.

• Conduct weekly internal reviews of client status and opportunities.

• Hold monthly business reviews with the client and Ensono account team.

• Organize quarterly business reviews with both the client and Ensono account team.

• Manage the Ensono Executive sponsor program for each client.

• Ensure the right technical and sales specialist roles are engaged in new service opportunities.

• Foster curiosity and drive positive disruption among the client’s IT teams, including infrastructure, applications, and business units.

• Listen to and assist clients in achieving their transformation objectives (e.g., migrating to the cloud, developing new applications, formulating data strategies, consolidating data centers, modernizing mainframe applications).

• Maintain a client relationship map that includes key competitors and their client sponsors.

• Collaborate with the SDM team to evaluate, prioritize, and communicate client health and CSAT to essential stakeholders.

• Use data and influence to elevate and address service delivery obstacles that affect client and account growth.

• Responsible for driving Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR).

• Actively influence the SDM team and other Ensono resources to tackle operational and commercial challenges while ensuring they keep the client informed about resolution progress.

⛳️ Requirements

• A Bachelor’s degree from a four-year college or university or equivalent work experience.

• 10-15 years of sales experience.

• Proven experience in enterprise-scale solution selling.

• Knowledge of the managed services market, including key players, competitive advantages, and weaknesses.

• Experience in a matrixed sales environment.

• Preferred experience in managed services and consultancy sales.

• Demonstrated success in navigating mid- and large-sized enterprises to generate IT and business-led opportunities.

🏝️ Benefits

• Unlimited Paid Days Off.

• Two health plan options available through Blue Cross Blue Shield.

• 401k plan with company matching.

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.

• Access to fitness centers depending on location.

• Wellness program.

• Flexible work schedule.