Client Engagement Director – Medical Publications

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic client relationships within assigned accounts generating $2M - $4M in annual revenue.

• Act as the main point of contact for clients, fostering trusted, long-lasting relationships with senior stakeholders.

• Direct strategic planning efforts and contribute to medical communications roadmaps that align with brand goals and scientific strategies.

• Maintain comprehensive knowledge of client brands, therapeutic areas, clinical data, and market dynamics to steer project direction.

• Recognize evolving client needs, propose innovative solutions, and drive organic growth to achieve or surpass revenue targets.

• Facilitate weekly client status meetings, ensuring timely agendas, summaries, and proactive communication.

• Manage the financial health of assigned accounts, including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.

• Lead the development and execution of essential medical communications tactics, such as publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs, and digital initiatives.

• Oversee and mentor Manager- and Coordinator-level staff through coaching, feedback, and career development.

• Adhere to agency and client SOPs and compliance standards, including PhRMA and Open Payments guidelines.

⛳️ Requirements

• A Bachelor’s degree is required (preferably in Communications, Marketing, Life Sciences, or a related field).

• 8 – 10+ years of experience in medical communications, medical education, pharma marketing, or related areas.

• Strong comprehension of the life sciences industry, therapeutic landscapes, and the drug development process.

• Experience in strategic planning initiatives, including publications planning, tactical planning, and congress strategy.

• Advanced financial acumen, including forecasting, SOW development, and profitability management.

• Exceptional written, verbal, and presentation skills with an executive-level presence when interacting with clients.

• Strong organizational and prioritization abilities in a high-paced environment.

• Proven skills in problem-solving, negotiation, and conflict resolution.

• Capability to collaborate effectively with cross-functional teams.

• Demonstrated leadership in managing people, coaching, and performance management.

• High attention to detail with a commitment to quality and compliance.

• Proficient in Microsoft Office and project management systems.

🏝️ Benefits

• Offering a vibrant working environment that inspires us to innovate.

• Recognizing our employees and nurturing a sense of community.