Client Engagement Director

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Assist in the overall strategy and success of a portfolio of Amplifire’s healthcare clients.

• Build robust relationships with clients while understanding their goals and objectives.

• Collaborate with clients to maximize the value and impact of the Amplifire platform.

• Identify opportunities to enhance client partnerships and boost revenue potential.

• Work closely with Executive, Client Services, Sales, and other internal teams.

• Lead the strategy and planning for accounts assigned to you.

• Implement account strategies to showcase success.

• Foster long-term relationships that result in new work and clinical outcomes/efficacy data.

• Support clients in achieving their business, training, and clinical objectives.

• Recognize new opportunities and proactively present them to clients.

• Drive growth, retention, renewals, and consistent growth patterns for accounts.

• Deliver quarterly and annual KPIs for account strategy, including contract renewals, clinical outcomes, and new training offerings.

• Report directly to the General Manager.

⛳️ Requirements

• A Bachelor’s degree from an accredited four-year college.

• Over 7 years of experience in client management or engagement.

• A minimum of 7 years in the healthcare sector, particularly in client engagement.

• Proven success in selling to executive-level positions within enterprise organizations, including Chief Learning Officers, Clinical Outcomes leaders, Nurse Educators, or hospital quality executives.

• Demonstrated ability in revenue growth planning with measurable results in retention and expansion.

• Experience in analyzing and utilizing data to meet client objectives, including creating or interpreting BI dashboards and reports from platforms such as MicroStrategy, Qlik, Salesforce, or HubSpot.

• A genuine interest in public health and health outcomes within a hospital environment.

• Exceptional verbal and written communication, presentation, and facilitation abilities.

• A consultative and proactive approach to client partnerships.

• Flexibility to adapt when client scope, timelines, or success metrics change during engagements.

• Clinical licensure, post-graduate degrees, certifications, and relevant healthcare industry experience are preferred but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.

• Supportive and collaborative team culture.