Client Engagement API Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Respond to clients' inquiries regarding APIs through text and live support channels (Zendesk/Email/Telegram/Zoom).

• Support colleagues with API-related questions and projects concerning API use cases.

• Identify and resolve clients' API-related challenges.

• Guide clients in the implementation of their API code (offering integration advice, debugging client code, and providing code samples).

• Create and sustain our official API libraries/wrappers across various programming languages.

• Update and manage both internal and client-facing API documentation, support materials, and training resources.

• Test and provide feedback on new API features prior to their release to clients.

• Execute API-related engineering tasks (including API onboarding, firewall management, and network configuration).

• Assist in overseeing our API support team (conducting QA for other specialists, among other tasks).

⛳️ Requirements

• Proficiency and experience in at least one programming language (such as Python, JavaScript, C/C++/C#, or Rust).

• Familiarity with REST, WebSocket, and FIX API functionalities.

• Experience in interpreting various data formats (including JSON, CSV, XML, FIX 4.4, etc.).

• Background in managing hosts (for instance, AWS instances) and networks (such as firewall configurations).

• Capability to produce complex technical documentation in an accessible format.

• Strong interpersonal skills and exceptional communication abilities.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements

• Professional development opportunities