Client Delivery Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster learner readiness and accountability during the onboarding process by tracking engagement, coaching performance, reinforcing expectations, and ensuring a smooth transition to the production environment.

• Implement the certification strategy, which encompasses mock calls, knowledge validation, performance calibration, and go-live recommendations in collaboration with Team Leads and QA.

• Collaborate with Program Managers, Team Leads, QA, and client stakeholders to synchronize training execution with business objectives and performance standards.

• Oversee post-training mentorship through structured skill application, coaching, shadowing, and feedback mechanisms.

• Develop and continuously enhance facilitator guides, participant resources, knowledge assessments, call frameworks, and enablement materials.

• Evaluate training effectiveness using learner performance data, certification results, business metrics, and stakeholder insights.

• Provide ongoing enablement to bridge performance gaps, reinforce desired behaviors, and support ongoing skill development.

• Identify learning opportunities through feedback, quality trends, and business performance data, then implement targeted enhancements.

• Manage onboarding and enablement programs from initiation to completion.

• Direct training initiatives and oversee program resources, materials, and budget allocations.

• Spearhead and conduct program-specific onboarding for new employees.

• Facilitate training sessions on product knowledge, sales methodologies, roleplay progression, and certification preparedness.

⛳️ Requirements

• Proven experience in sales enablement, sales training, or a similar role.

• Understanding of adult learning principles.

• Proficient in training facilitation and delivery.

• Exceptional communication and interpersonal skills.

• Strong project management capabilities with a proven history of meeting deadlines.

• Established ability to coach, mentor, and develop learners.

• Experience in content creation and familiarity with sales processes.

• Previous experience in a client-embedded or program-specific training capacity.

• Dedication to remaining updated on industry trends and emphasizing professional growth.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k match.

• Hardship loan program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage including medical, dental, and vision.