Client Delivery Project Manager – ATM

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and lead ATM project work teams along with associated resources.

• Oversee and manage the implementation lifecycle of ATM projects and various initiatives.

• Coordinate all stages of operational implementation while utilizing established PMI project management methodologies.

• Engage with project teams, management, external clients, and vendors effectively.

• Facilitate work breakdown processes to outline tasks, durations, efforts, dependencies, and implementation timelines.

• Collaborate with technology leaders to pinpoint interdependencies, lead times, project resources, and schedules.

• Propel cross-functional project team members, assign responsibilities, and conduct team meetings.

• Ensure project documentation is complete, up-to-date, and properly archived.

• Prepare and disseminate project reports and communications.

• Coordinate the development, execution, integration elements, and overall change control of project plans.

• Create detailed technical project plans for both internal and client-facing projects.

• Serve as the primary liaison for sponsors and client executive staff, managing expectations regarding timing, functionality, and business objectives.

• Handle project conflicts, provide final project approvals on behalf of stakeholders, troubleshoot issues, and escalate when necessary.

• Lead lessons-learned sessions and engage in root cause analysis.

• Ensure timely communication through planning, information distribution, performance reporting, and administrative closure.

• Work collaboratively with project managers, subcontracting partners, consultants, customer resources, contractors, and third-party providers.

• Facilitate project kick-off and specification meetings.

• Travel to client locations to discuss specifications, business objectives, and project options.

• Coordinate with credit unions, MasterCard, VISA, processors, software vendors, and ATM networks.

• Maintain a solid understanding of the payment processing card industry, card processing systems and subsystems, in-house applications, system parameters, and regional ATM networks.

• Undertake other duties as assigned.

⛳️ Requirements

• Bachelor's degree in a related field or equivalent experience and education required.

• A minimum of 3 years of project management experience is required.

• At least 3 years in a client-facing role is required.

• 3 years in the financial services industry with a focus on card processing and payment solutions is preferred.

• Experience in client-facing project leadership and card processing is preferred.

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.

• Familiarity with various project methodologies is required.

• Working knowledge of Enterprise Project Management tools is necessary.

• Understanding of debit and credit card processing and related financial technology products is essential.

• Demonstrated facilitation, organizational, prioritization, decision-making, and conflict resolution skills are required.

• Ability to monitor and control activities in a fast-paced environment while managing multiple projects, tasks, and organizations.

• Strong verbal and written communication skills, including the ability to give presentations using audiovisual aids.

• Excellent leadership, interpersonal, and problem-solving abilities are essential.

• Capable of negotiating and influencing others at all organizational levels.

• Ability to persuade senior-level executives to make informed business decisions.

• Discretion and sound judgment in decision-making are vital.

• Willingness to travel as needed, approximately 25% of the time.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages.

• Medical with telemedicine options.

• Dental and Vision coverage.

• Basic and Optional Life Insurance.

• Paid Time Off (PTO).

• Maternity, Parental, Family Care, and Community Volunteer Time Off.

• 12 Paid Holidays.

• Company Paid Disability Insurance.

• 401k plan with employer match.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Employee Assistance Program (EAP).

• Tuition Reimbursement.

• Wellness program.

• Remote-first, flexible working environment.

• Flexible time off and a commitment to healthy working norms.

• Psychological safety and support for wellbeing.