Client Delivery Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees and directs the entire project implementation lifecycle to successfully deliver various projects and initiatives.

• Ensures effective, precise, and consistent communication with project teams, management, external clients, and vendors.

• Guides project teams in their activities.

• Facilitates and directs project resources through the work breakdown process to outline tasks, durations, efforts, and dependencies to create a robust implementation schedule.

• Collaborates with technology leaders to comprehend interdependencies and lead times, identifying project resources and devising a comprehensive schedule.

• Drives and coordinates project team members from various disciplines, assigns individual responsibilities, and leads team meetings to guarantee the achievement of delivery objectives.

• Maintains project documentation; ensures all project documents are complete, up-to-date, and properly archived.

• Generates and disseminates project reports and communications; engages with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.

• Coordinates the various integration elements of assigned projects, including project plan development, execution, and overall change control; develops a highly technical, detailed project plan encompassing all work necessary to successfully complete both internal and client-facing projects.

• Serves as the primary point of contact and manages the expectations of key sponsors and client executive staff concerning timing, functionality, and business objectives essential for a successful go-live.

• Takes responsibility, resolves conflicts within the group, and grants final approval for the entire project on behalf of all stakeholders; troubleshoots project issues and escalates them to upper management when needed.

• Conducts lessons learned sessions and participates in root cause analysis discussions.

• Ensures project information is communicated promptly through communication planning, information distribution, performance reporting, and administrative closure.

• Collaborates effectively with other project managers, various subcontracting partners, external consulting firms, customer resources, contractors, and other third-party providers, ensuring that project quality standards are met.

• Organizes project meetings, including kick-off and specification meetings.

• Travels to client locations to discuss specifications, business objectives, and project options; facilitates meetings with key client personnel, including IT for network connectivity and file mapping.

• Maintains interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for coordinating products/projects.

• Possesses a comprehensive understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, along with a primary understanding of system parameters and regional ATM networks.

⛳️ Requirements

• A Bachelor’s degree in a related field and/or an equivalent combination of experience and education is required.

• A minimum of 3 years of project management experience is required.

• At least 3 years in a client-facing role is required.

• A minimum of 3 years in the financial services industry with a focus on card processing and payment solutions is preferred.

• Experience leading client-facing projects and in card processing is preferred.

• Proficient in Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, Visio, and Project.

• Familiarity with various project methodologies is required.

• Knowledge of Enterprise Project Management tools is necessary.

• Understanding of debit and credit card processing and supporting financial technology products is essential.

• Strong facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to manage multiple projects and tasks in a fast-paced environment.

• Excellent verbal and written communication skills and the ability to give presentations with various audiovisual support aids.

• Strong leadership, interpersonal, and problem-solving skills; capable of negotiating and influencing others across all organizational levels, including senior executives, to make sound business decisions.

• Ability to exercise discretion and sound judgment in decision-making.

• Willingness to travel as needed, up to 25%.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care, and Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program