Client Delivery Operations

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Assist in advancing client projects through onboarding, configuration, feature launches, and issue resolution.

• Collaborate with account managers, product teams, engineering, support staff, and clients.

• Drive progress and ensure successful outcomes are achieved.

• Manage daily execution for client workstreams, including onboarding, configuration, updates, and operational requests.

• Translate ambiguous client requirements into actionable items, priorities, and next steps.

• Analyze client issues by collecting context and identifying obstacles.

• Leverage AI and internal tools to enhance investigation and delivery processes.

• Keep track of status, risks, decisions, and dependencies.

• Effectively communicate with clients and internal teams.

• Enhance delivery playbooks and operational practices as trends become apparent.

⛳️ Requirements

• Strong sense of ownership

• High level of autonomy

• Excellent written communication skills

• Ability to navigate ambiguity

• Technical aptitude

• Sound judgment

• Capability to manage multiple workstreams

• Practical experience with AI tools

• Honesty regarding standards and performance

• Focus on outcomes

• Experience in client operations or support is a plus

• Familiarity with SaaS platforms or developer-facing products is a plus

• Proven track record of managing complex work across various teams is a plus

🏝️ Benefits

• 33 Days Paid Leave

• Flexible working hours