Client Delivery Analyst III – Dynamic Credit Bureau Reporting

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the successful execution of intricate debit and/or credit projects for financial institutions through technical tasks and quality assessments.

• Facilitate client consultations to gather business and technical requirements, integrating these into project plans.

• Offer technical guidance and manage all stages of operational implementation.

• Engage with clients to review specifications and explore project options in collaboration with clients and vendors.

• Conduct gap analyses to establish system setup requirements.

• Advise clients on strategies to fulfill business needs.

• Serve as a communication link between client and vendor technical teams, mapping technical files across systems.

• Implement project plans with client personnel and vendors, ensuring that technical tasks are performed accurately and punctually.

• Identify and report unresolved issues while assisting in their resolution.

• Communicate implementation requirements to third-party vendors and internal project support teams.

• Validate system parameters, carry out testing, and adjust program parameters as needed.

• Provide technical assistance during design, development, and implementation phases.

• Offer extended-hour support post-implementation and be available for after-hours on-call assistance.

• Adhere to change control and change management protocols.

• Build collaborative relationships with clients, internal stakeholders, and project team members.

• Recognize opportunities for process enhancements.

• Mentor and train junior analysts.

• Assist in creating product/service requirement templates and procedural guidelines.

• Complete tasks related to departmental projects.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a relevant field or an equivalent combination of experience and education is required.

• Experience with Credit Bureau reporting or DCBR products is highly desirable.

• Preferred training in Six Sigma Methodology and project management certification.

• A minimum of seven (7) years of relevant experience in the payment processing industry is required.

• A comprehensive understanding of payment card products, support services, and processes is necessary.

• At least five (5) years of relevant experience in business or system analysis is required.

• A minimum of three (3) years of experience in client-facing project support is required.

• Experience in completing card processing conversions that necessitate data migration from one processing platform to another is essential.

• This position is not eligible for sponsorship at this time.

🏝️ Benefits

• Competitive wages

• Medical coverage with telemedicine options

• Dental and Vision insurance

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, and Family Care leave

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k plan with employer matching

• Health Savings Accounts (HSA) with company contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance options

• Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible work environment

• Emphasis on psychological safety, well-being, and a sense of belonging

• Flexible time off and healthy work norms