Client Communications Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Compose, edit, proofread, review, and disseminate communications intended for clients.

• Develop mass email campaigns, client correspondence, templates, newsletters, promotional content, and material for the Digital Adoption Platform.

• Assess and refine internal and external communications to ensure quality, accuracy, clarity, appropriateness, and alignment with strategic goals.

• Utilize AI tools for research and creative endeavors.

• Collaborate with stakeholders from Service, Marketing, Compliance, Legal, Product User Experience, and Digital Engagement.

• Customize messaging to fit the company’s tone, specific client segments, and regulatory standards.

• Create communication plans and oversee the approval process for communications.

• Finalize communications with input from subject matter experts and leadership.

• Ensure that legal and compliance approvals are obtained when necessary.

• Simplify complex payroll-related topics into accessible, client-friendly messaging.

• Report directly to the Manager of Marketing Operations.

• Oversee multiple projects and ensure timely delivery of communications.

⛳️ Requirements

• A bachelor's degree in English, Journalism, Communications, or Marketing is preferred.

• A minimum of 3–5 years of experience in client communications, copywriting, or a related discipline.

• Exceptional written and verbal communication skills; writing samples are required for consideration.

• Proficient in presenting complex information in a clear and concise manner.

• Highly organized and detail-oriented.

• Capable of meeting deadlines and managing multiple projects at once.

• Ability to work independently and establish strong relationships with internal and external stakeholders.

• Proficient in writing mass emails, client communications, in-product guidance, and marketing materials.

• Superior skills in writing, grammar, proofreading, and editing.

• Prior experience in a payroll, HR, SaaS, or financial services environment is preferred.

• Familiarity with Salesforce, Pendo, HubSpot, and Wrike is advantageous.

• Experience in writing payroll, tax, or HCM-related content is a plus.

• Comprehensive knowledge of the Microsoft Office Suite is required.

• Must be available five days a week during designated working hours.

• Must work from home or a designated location within the U.S.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) match

• Career development opportunities

• Annual restricted stock unit grant based on individual performance

• Fully remote work from home or a designated location within the U.S.