Client Communications Specialist

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Coordinate appointments for various Specialty Services utilizing the Cornerstone system.

• Effectively and efficiently triage urgent calls.

• Manage referral calls from external veterinarians and clients.

• Handle incoming phone calls and direct them appropriately.

• Interact with internal and external clients in a respectful, friendly, and comprehensive manner.

• Update clients with status reports and patient information.

• Maintain a detail-oriented approach while juggling multiple tasks in a fast-paced setting.

⛳️ Requirements

• A minimum of 1-2 years of experience in a veterinary medical office is essential.

• Familiarity with medical terminology is advantageous.

• Proficient in computer applications: Microsoft Office, Outlook, Cornerstone EMR system, and Alcatel-Lucent Phone system.

• Required typing speed of 40+ words per minute.

• Must be able to deliver consistent and outstanding customer service.

• Possess a pleasant speaking voice.

• Must be articulate, reliable, hardworking, compassionate, and flexible with scheduling.

• Demonstrated experience in a detail-oriented environment.

🏝️ Benefits

• A Commitment to Lifelong Learning

• State-of-the-Art Facilities

• Access to a multidisciplinary team of veterinarians