Client Billing & Payroll Specialist – Homecare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately process employee payroll in a timely manner.

• Prepare, review, and issue client invoices in accordance with authorized services and billing guidelines.

• Ensure the accuracy and completeness of payroll and billing data through verification processes.

• Investigate and resolve discrepancies related to payroll, invoicing, and billing.

• Address inquiries via phone calls and emails from caregivers, clients, and internal team members regarding payroll, invoices, billing questions, and payment issues.

• Research and provide timely solutions, escalating complex issues as needed.

• Maintain precise records for payroll, invoicing, and billing.

• Generate reports utilizing Microsoft Excel and internal systems.

• Work collaboratively with Operations/Scheduling, Sales, and other departments to ensure the accuracy of payroll and invoicing data.

• Identify and implement improvements for the efficiency and accuracy of payroll and billing processes.

• Adhere strictly to weekly billing and payroll cutoff deadlines to ensure timely payment and billing for all stakeholders.

• Conduct regular reconciliations of client payments against issued invoices and proactively follow up on any outstanding or aged receivables.

• Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all modifications are thoroughly documented and approved.

• Provide clear explanations of billing and payroll adjustments to caregivers and clients to prevent confusion and foster trust in the process.

⛳️ Requirements

• Proven experience in payroll processing.

• Familiarity with client invoicing and billing processes.

• Experience with Alaya Care is preferred but not mandatory.

• Proficient in using Paychecks or similar payroll software.

• Intermediate skills in Microsoft Excel.

• Background in healthcare, home care, staffing, or service industries is advantageous.

• Ability to manage highly sensitive and confidential payroll and financial information with the highest level of discretion and integrity.

• Strong time-management skills with a track record of meeting strict payroll and billing deadlines while maintaining accuracy.

• Basic knowledge of accounts receivable (A/R) workflows, including payment application and aging report monitoring.

• Familiarity with processing adjustments, credit memos, or retroactive pay changes within an accounting or billing system.

🏝️ Benefits

• Peak Support provides the convenience of working from home while offering the advantages of being part of an established organization with an exceptional team and significant growth opportunities.