Client Advisor, Group Insurance

This is a fully remote position, open to applicants in France.

📋 Description

• Manage the enrollment, amendment, and termination processes for group health, insurance, and retirement contracts.

• Maintain and update insured members' information within IT systems.

• Ensure compliance and completeness of all files and documentation.

• Compose letters, emails, and various administrative documents.

• Address inquiries from insured members and partners via phone or written communication.

• Assist in managing claims and complaints, providing suitable resolutions.

• Track processing deadlines to ensure member satisfaction.

• Collaborate closely with sales and technical teams.

• Engage in departmental meetings and participate in cross-functional projects.

• Contribute to the enhancement of internal processes.

⛳️ Requirements

• A two-year post-secondary qualification, such as a BTS in insurance or claims management.

• A minimum of three years' experience in a similar position.

• Strong attention to detail and excellent file management skills.

• Outstanding interpersonal abilities.

• Capability to establish and maintain smooth, effective, and long-lasting relationships with clients.

🏝️ Benefits

• Meal vouchers.

• Supplementary health insurance.

• Retirement plan and profit-sharing scheme.

• Flexible remote-working options.

• Training program on Gan Assurances products and processes, offered both remotely and in-person by the company.

• Healthy work-life balance.

• A supportive, people-oriented work environment.

• A high degree of autonomy.

• Opportunities for personal growth and development.