Claims Team Lead – Trucking, BI

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide leadership and support to the claims manager.

• Supervise the work conducted by the Commercial Transportation Claims adjusting team.

• Balance management duties with individual claim-handling tasks as necessary.

• Establish and uphold best practices for claim intake, investigation, evaluation, settlement, and recovery.

• Ensure alignment of the team with client and customer expectations.

• Act as a resource for escalated claims.

• Promote a positive work atmosphere, teamwork, and professional development.

• Assist in attracting, hiring, retaining, and training talent.

• Serve as the acting leader in the absence of the Manager/Director.

• Manage initial onboarding, access tasks, and cultural immersion for new hires.

• Serve as a subject-matter expert for first-line inquiries, escalations, and roundtable discussions.

• Exercise increased reserve and payment authority while aiding with moderate reviews.

• Identify relevant topics and trends for team huddles and Elevated Claims Experience Workshops.

• Function as a Customer Obsession Champion.

• Prepare and deliver claims reports, metrics, and analyses to clients and customers.

• Provide guidance to clients on claim trends and loss mitigation strategies.

• Assist in creating a technology-driven claims organization and minimize administrative tasks for adjusters.

⛳️ Requirements

• Over 5 years of experience in insurance claims across various lines of business.

• Experience in bodily injury and property damage claims.

• An active adjuster license is mandatory: a resident state license if available, otherwise a Designated Home State (DHS) license.

• More than 3 years of leadership experience.

• Experience managing in a remote environment is preferred.

• Comfortable with technology and adapting to evolving claims systems and processes.

• Ability to utilize technology and analytics to enhance efficiencies and outcomes.

• Proven commitment to quality, accuracy, and meticulous attention to detail.

• Strong integrity, ethics, and accountability when dealing with confidential and sensitive information.

• Capacity to transition between claims handling, coaching, and providing feedback.

• Agile mindset with the ability to adapt swiftly.

• Proven ability to meet or exceed goals and navigate challenges.

• Capability to implement and sustain best practices in claims handling.

• Ability to align teams with client and customer expectations.

• Proficiency in serving as a resource for escalated claims.

• Skill in fostering teamwork and professional growth.

• Competence in attracting, hiring, retaining, and training employees.

• Ability to prepare and present claims reports, metrics, and analyses.

• Expertise in advising clients on claim trends and loss mitigation techniques.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off policy.

• Generous family leave policy.

• Flexible work-from-anywhere options to support work-life balance.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment.

• Remote-first working environment.

• Culture that emphasizes empathy, transparency, and empowerment.

• Commitment to diversity and inclusion.