Claims Team Lead, Courier Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• In the role of Property Damage Liability Team Lead at Reserv, you will function as a working leader, providing support to a claims manager while undertaking leadership and technical responsibilities related to claims.

• Your leadership duties will encompass supervising the work performed by the Commercial Transportation and Delivery/Courier Claims adjusting staff.

• You will enhance operational effectiveness, especially by utilizing technology and analytics to improve efficiencies and performance.

• Play an essential role within the team, as well as with customers and clients.

• Balance management duties with individual contributor tasks, stepping in to assist with claims when the volume necessitates.

• Flexibility is key; you must be able to transition from claims handling to providing coaching and feedback when required.

• Agility is vital; you should possess an agile mindset and the capability to shift focus quickly as needed.

• Consistently demonstrate reliability in achieving or surpassing goals and overcoming challenges.

• Implement and uphold best practices for claims management, covering all aspects from claim intake to investigation, evaluation, settlement, and recovery.

• Ensure alignment between the team and the expectations of clients and customers regarding the claims process.

• Act as a resource for escalated claims.

• Cultivate a positive work environment, fostering teamwork and encouraging professional growth and development.

• Attract, recruit, retain, and provide comprehensive training with the assistance of the wider leadership team.

• Prepare and present detailed claims reports, metrics, and analyses to clients and customers; advise them on claim trends and loss mitigation strategies.

⛳️ Requirements

• A minimum of 5 years of experience in commercial transportation, particularly in delivery and/or courier claims.

• At least 3 years of leadership experience, preferably in a fully remote management role.

• Active licensure in your home state or designated home state.

• Willingness to acquire all relevant licenses within 45 days of hiring.

• A minimum of 5 years of insurance claims experience in the Delivery/Courier sector, including bodily injury and property damage expertise.

• Proficiency with technology and the ability to advance claims systems and processes for improved efficiencies and outcomes.

• Proven commitment to quality, precision, and meticulous attention to detail.

• Strong integrity, ethics, and accountability in managing confidential and sensitive information.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental options.

• 401(k) retirement plan featuring employer matching contributions.

• Competitive paid time off (PTO) policy to ensure our employees remain refreshed, healthy, happy, and energized!

• Generous family leave policy.

• Flexibility to work from anywhere to support your work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.

• We value your feedback to enhance and address the longstanding challenges faced by adjusters in the claims role.

• Efforts aimed at minimizing and eliminating all administrative burdens associated with the adjuster role.

• Promote a culture of empathy, transparency, and empowerment in a remote-first setting.