Claims Specialist

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Perform data entry and other necessary tasks for claims received via US Mail or Email to facilitate department operations.

• Resolve cargo claims to achieve personal, team, and company objectives; process claims in accordance with company policies and procedures.

• Assess and qualify the types of claims submitted; investigate cargo claims for loss and damage to ascertain company liability and associated costs while safeguarding company and customer interests.

• Comprehend and interpret the legal limits of liability as outlined in contracts and relevant governing publications.

• Engage with Sales, Operations, and customers as necessary regarding the resolution of claims.

• Draft professional claims correspondence.

• Address customer inquiries and complaints.

⛳️ Requirements

• Minimum of 1 year of experience as a cargo claims examiner, analyst, or related cargo claims role.

• Proficient in Microsoft Word and Excel, with strong typing and computer skills.

• Familiarity with Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system.

• Proven ability to meet strict deadlines while demonstrating effective planning and organizational skills.

• Outstanding customer service abilities.

• Excellent written, verbal, and telephone communication skills.

• Capable of qualifying for and passing a pre-employment drug test if a conditional job offer is made.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) retirement plan with up to a 5% company match.

• Pre-tax accounts to assist with eligible expenses.

• Company-sponsored disability and life insurance.

• Employee Assistance Program (EAP).

• Career and Leadership Development Programs.

• Paid time off, company holidays, and volunteer days.