Claims Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Process and report claim details received from insurers.

• Acquire and evaluate insurer loss run reports for claims assessment.

• Oversee large claims and lawsuits, alerting the manager to significant losses.

• Address inquiries and assistance requests from insureds, insurers, and claimants.

• Liaise with the Claims Manager regarding important requests, issues, and missing details.

• Manage electronic account files and utilize the agency management system in daily operations.

• Organize workload to achieve objectives and seek management support when needed.

• Adhere to quality program standards and agency and department protocols.

• Ensure confidentiality while collecting, maintaining, and sharing sensitive information, including PHI.

• Continuously develop and enhance technical knowledge through educational opportunities.

• Maintain regular and consistent attendance.

• Complete special projects and other assigned tasks.

⛳️ Requirements

• Valid driver's license.

• Resident Property and Casualty Agent's license, or willingness to obtain one.

• Exceptional verbal and written communication abilities.

• Strong organizational capabilities.

• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

• Familiarity with agency automation software; experience with Applied Epic is preferred.

• Competence in word processing and typing.

• Strong commitment to confidentiality.

• High school diploma or equivalent.

• Two (2) to four (4) years of experience in commercial and/or personal insurance.

• Direct experience with commercial and/or personal claims is preferred.

🏝️ Benefits

• Work-from-home opportunities.

• Paid time off; PTO begins at 3 weeks per year.

• Flexible scheduling allowing for up to a half day each week without using PTO.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) with employer contributions.

• 401(k) plan.

• Employer-covered disability insurance.

• Employer-funded life insurance.

• Dress-for-your-day workplace policy.

• Tuition reimbursement program.

• On-the-job training opportunities.

• Mental health resources available through Employee Assistance Program (EAP).

• Access to fitness programs.

• Team events and engagement initiatives.

• A fun, collaborative, respectful, team-oriented, and people-first culture.