Claims Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the complete management of cyber claims from Australian policyholders, starting from notification through to resolution.

• Serve as the primary claims contact for brokers and insured parties in the Australian market.

• Collaborate closely with underwriting and distribution teams to:

• provide insights on claims

• enhance broker engagement

• position claims as a unique selling point

• Assist in developing claims data, identifying trends, and generating reports relevant to the Australian portfolio.

• Aid in the creation and presentation of claims training and materials for brokers and internal stakeholders.

• Work together with claims colleagues in the UK and US to ensure a uniform claims approach, guidance, and strategy.

• Contribute to the continuous improvement of claims processes and best practices as the Australian operation expands.

• Manage claims payments, budgets, and oversee financial data.

• Produce reports using Tableau to extract general claims data.

⛳️ Requirements

• Experience in insurance claims, preferably in the field of cyber insurance.

• Previous experience with cyber, professional indemnity, or financial lines claims is highly desirable.

• Confidence in direct interactions with:

• brokers

• insured parties

• insurer partners

• external vendors

• Excellent communication and presentation abilities, capable of clearly conveying claims concepts to non-technical audiences.

• Highly organized, proactive, and adept at thriving in a fast-paced, evolving environment.

• A team-oriented mindset with a willingness to contribute to and shape a functional area, rather than merely operate within it.

• Adaptability and openness to change, innovation, and new information.

🏝️ Benefits

• Competitive salary package.

• Comprehensive benefits program.

• Ongoing opportunities for professional growth and development.