Claims Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Investigate, submit, and manage claims for products that are lost, damaged, defective, or otherwise eligible, adhering to SupplyHouse, carrier, and vendor policies.

• Monitor ongoing claims, ensuring timely follow-up, resolution, and submission of all necessary documentation within applicable deadlines.

• Update relevant claim documents and tracking tools to accurately reflect current status, actions taken, and next steps.

• Communicate with external partners and internal teams to gather required information, resolve claim issues, and facilitate timely processing.

• Follow up on reimbursements and recoveries to guarantee that funds are received, tracked, and allocated appropriately.

• Prepare and maintain reports regarding claim activity, outcomes, and trends to enhance visibility and decision-making.

• Adapt to changing partner policies, procedures, and claim requirements while fostering continuous process improvement.

• Identify and execute opportunities for increased efficiency, improved workflows, and expedited claim recovery.

• Collaborate proactively with cross-functional teams and external partners, including Category Management, Fulfillment Centers, Customer Service, carriers, and vendors to facilitate effective claims resolution.

• Respond to inquiries from co-workers and external partners in a professional, timely, and solution-oriented manner.

⛳️ Requirements

• High School Diploma or equivalent.

• High-level proficiency in both written and verbal communication in English.

• Proficient data entry skills.

• Ability to work independently as well as collaboratively within a team.

• Highly organized with strong follow-through and attention to detail.

• Excellent verbal and written communication abilities.

🏝️ Benefits

• Comprehensive and affordable medical, dental, vision, and life insurance options.

• Paid time off and holidays.

• Mental health support and wellbeing program.

• Company-provided equipment and a one-time $250 USD work from home stipend.

• $750 USD annual professional development budget.

• Company rewards and recognition program.

• And more!