Claims Assistant, Cargo & Accident Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the intake, setup, monitoring, and management of cargo and accident claims.

• Maintain comprehensive and audit-ready claim files while organizing necessary documentation.

• Collaborate with drivers, customers, carriers, insurance partners, repair facilities, attorneys, law enforcement, and internal teams.

• Aid in investigations related to cargo loss, damage, shortages, delays, vehicle accidents, property damage, bodily injury, and liability claims.

• Collect and review Bills of Lading (BOLs), Proofs of Delivery (PODs), police reports, driver statements, photographs, repair estimates, and insurance records.

• Monitor claim activities, repair progress, claim milestones, and settlement statuses.

• Maintain logs, databases, and reports for claims; analyze trends and contribute to operational and safety enhancements.

• Provide updates on claim status and follow up on pending items.

• Facilitate communication in both English and Spanish between stakeholders as needed.

• Ensure adherence to company procedures, insurance requirements, confidentiality standards, and reporting guidelines.

• Assist with after-hours accident response and special projects when necessary.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 2 years of experience in transportation claims, insurance, logistics, fleet operations, or a related field.

• Experience in a trucking, transportation, carrier, or logistics environment is essential.

• Bilingual proficiency in English and Spanish is strongly preferred, including abilities in reading, writing, and speaking.

• Strong skills in Microsoft Office, particularly Excel.

• Preferred experience with cargo claims and commercial vehicle accident claims.

• Knowledge of FMCSA regulations is preferred.

• Familiarity with working alongside insurance carriers, third-party administrators, transportation management systems (TMS), and claims management software is preferred.

• Understanding of Bills of Lading, Proofs of Delivery, cargo liability, and commercial auto insurance claims is preferred.

• Strong communication, customer service, and conflict resolution skills are required.

• Excellent organizational skills, attention to detail, and recordkeeping capabilities.

• An analytical and investigative mindset is essential.

• Ability to manage multiple priorities and meet deadlines effectively.

• Advanced Excel skills, including the use of formulas, filters, pivot tables, and reporting.

• Capability to work both independently and collaboratively while upholding confidentiality and professionalism.

• Ability to maintain focus and attention to detail over extended periods.

• Ability to occasionally lift or move items weighing up to 10 pounds.

🏝️ Benefits

• Base pay ranging from $28.00 to $29.00 per hour.

• Access to DSV benefits offerings, which include eligibility, coverage options, and plan details available through the DSV Benefits Showcase.

• Benefits, programs, and eligibility may differ by location and division.

• Commitment to equal employment opportunity and support for reasonable accommodations.