Claims Advocate

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Conducting thorough investigations, analyses, and responses to intricate claims

• Overseeing support on incoming rotary calls to assess high-priority claims

• Handling incoming inquiries via calls, chats, emails, and voicemails from customers and contractors

• Providing and clearly articulating the terms and conditions of various claim options

• Leading innovative initiatives within the company

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience

• 1-2 years of prior experience in customer service

• Strong communication skills (both verbal and written)

• Basic understanding of mechanical, technical, and contract principles

• Outstanding customer service abilities

• Strong analytical and investigative capabilities

• Proficient in Microsoft Word and Outlook, with the ability to navigate Access

• Basic knowledge of the home warranty sector

• Capability to maintain composure during challenging conversations

• Prior leadership experience is preferred but not mandatory

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k

• PTO/paid sick leave

• Employee stock purchase plan