Claims Adjuster

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Assist one of three virtual auto claims teams: Quick Foto Claims, Virtual Assist, or Estimate Share

• Perform remote vehicle inspections by evaluating photographs and live videos

• Review claims and create estimates and supplements

• Manage total losses for a diverse range of vehicles

• Engage with customers, vendors, third-party carriers, claimants, and other stakeholders

• Investigate auto claims by assessing damage and interpreting policies to establish coverage

• Utilize phone, email, and video chat to assist customers throughout the claims process and provide updates

• Assess and negotiate claim settlements in line with legal and business standards

• Employ estimation tools, job aids, and settlement platforms to resolve claims

• Implement policies, document claim activities accurately and promptly, and maintain organized records in the claims system

⛳️ Requirements

• Over 18 months of prior experience in auto collision estimating using CCC or Mitchell

• Proven ability to create detailed cost estimates for paintwork, body, frame restoration, and mechanical work

• Skilled in using virtual inspection tools and computer applications

• Strong analytical abilities to evaluate damages and produce precise estimates

• Exceptional communication skills for effective interaction with customers and stakeholders

• Capability to work independently and manage time effectively in a virtual setting

• Knowledge of insurance policies and industry regulations pertinent to auto claims

• Must have a home office based in the United States

• Position not available for residents of Washington, California, Alaska, and Hawaii

• Dedicated private workspace that is free from distractions

• Minimum internet speed of 50 MB download and 5 MB upload

• Willingness to participate in required virtual and in-person training sessions and successfully complete around eight weeks of training

• Availability for two weeks of training at the Dallas, TX office

• Must acquire all necessary adjuster and/or appraiser licenses within 60 days of hiring and maintain required licensing, continuing education, and state-related renewal obligations

• Required to undergo a background investigation

• Allstate typically does not sponsor individuals for employment-based visas for this position

🏝️ Benefits

• Medical, dental, and vision coverage

• Allstate pension plan

• 401(k) savings plan

• Ayco financial coaching

• Spring Health mental and emotional wellbeing resources

• Paid parental leave

• Adoption reimbursement

• Paid time off

• Tuition reimbursement

• Wellness incentives

• $1,000 sign-on bonus for candidates with an active appraiser or adjuster license in TX, FL, or their resident state, subject to stated exclusions

• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse

• Monthly connectivity reimbursement for internet costs

• Flexible remote home-based work arrangement