Claim Manager – Teilzeit (20 Std./Woche)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Independently manage and oversee claims involving third parties, such as property owners.

• Review incoming claims, assess them legally, and organize them in a structured manner.

• Coordinate communication with claimants, assessors, and opposing attorneys.

• Ensure adherence to internal approval processes and obtain necessary authorizations.

• Promptly initiate and track claims payments, including any potential advances from OXG.

• Prepare recourse claims against general contractors and forward them to the relevant departments.

• Create regular reports on claims, processing statuses, cost developments, and relevant KPIs.

• Collaborate closely with Legal, Customer Service, and Network Deployment teams.

• Establish and maintain transparent case documentation, keeping it up to date.

• Actively contribute to the introduction and development of an AI-supported solution that automates parts of the claims handling process.

⛳️ Requirements

• You possess a completed vocational training or degree, such as a paralegal, judicial assistant, insurance specialist, business lawyer, or a similar qualification.

• You have several years of experience in claims management, the insurance sector, or a legal environment.

• Ideally, you have knowledge in claims processing, particularly in liability law.

• You approach complex matters in a structured, solution-oriented manner with a keen eye for detail.

• You communicate confidently and effectively in writing, even when dealing with legal counterparts.

• You work independently, carefully, and responsibly.

• You demonstrate a strong service orientation along with the necessary assertiveness.

• You are proficient in MS Office applications.

• You have an affinity for digital tools and are open to utilizing AI solutions; initial experience with process automation or data structuring is a plus.

🏝️ Benefits

• Flat hierarchies that allow space for your ideas and constructive feedback.

• Coverage of costs for a high-speed internet connection up to €50 net per month.

• Digital meal allowance of up to €115.05 net per month, regardless of where you are and what you eat.

• Flexible working hours and the option to work from home anywhere in Germany, and even up to 25 days in other European countries.

• Monthly discount of €40 on your mobile or landline bill through our partner Vodafone.

• 30 days of vacation per year, plus Christmas Eve and New Year's Eve, with Xtra-Plus offering up to 10 additional unpaid leave days.

• Subsidy for your bike leasing through EURORAD for eco-friendly commuting and support for your membership in Urban Sports Club and partnership with awo lifebalance.

• An additional 5% on your annual base salary for your retirement savings, with the flexibility to decide how to use this extra for your future.

• Three months of continued salary payment in case of illness, along with coverage for disability and death.

• A dynamic team is looking forward to welcoming you.