Chief of Staff, External Relations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the operational framework of the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance monitoring against OKRs and key risks.

• Develop and continuously enhance organizational systems and processes for setting goals, making decisions, tracking data, and ensuring accountability.

• Collaborate with the analytics team to provide the External Relations team with accurate and timely data, analyze insights from performance dashboards, and guide strategic prioritization while ensuring data integrity.

• Assist in organizational design, establish hiring priorities, and support the onboarding process for new members of the External Relations team.

• Foster cross-team culture and engagement by organizing and facilitating leadership offsites, all-hands meetings for External Relations, and internal communications that enhance cohesion and transparency.

• Direct and manage high-impact projects that contribute to Khan Academy’s growth and revenue objectives.

• Offer analytical and strategic support to External Relations Leadership in assessing business performance and identifying new opportunities.

• Develop revenue and impact models to inform strategic discussions and planning.

• Convert ambiguity into structured frameworks by defining success metrics, clarifying ownership, and ensuring progress against strategic priorities.

• Act as a reliable thought partner for the Chief External Relations Officer in preparation for board meetings, external engagements, and significant presentations.

• Serve as a connective resource between teams to clarify shared goals, manage dependencies, and coordinate execution.

• Collaborate with Analytics to establish business rules, success metrics, and performance frameworks that guide decision-making.

• Work closely with Product, Content, and Finance teams to align on common goals, co-develop offerings, and ensure that go-to-market strategies meet the needs of learners, teachers, parents, and administrators.

• Partner with other Strategy & Operations leaders to synchronize on central processes, such as OKR planning, Quarterly Business Reviews, and ad hoc projects.

⛳️ Requirements

• A minimum of 7 years of professional experience, including at least 5 years in a strategic, operational, or Chief of Staff-type role within a mission-driven, fast-paced organization.

• Demonstrated success in project management and organizational operations, with a proven track record of leading complex, cross-functional initiatives to completion.

• Strong analytical and problem-solving abilities, with experience in utilizing data to inform strategic decisions, measure outcomes, and construct analytical models.

• Familiarity with K-12 education go-to-market strategies or B2B go-to-market roles.

• Exceptional written and verbal communication skills, including experience in preparing executive-level materials such as board presentations, OKR reports, or strategy memos.

• Proven ability to cultivate trustworthy relationships across teams and levels, acting as a connector, advisor, and thought partner to senior leaders.

• High level of organization, attention to detail, and follow-through; capable of managing multiple work streams and deadlines simultaneously.

• Strong commitment to Khan Academy’s mission of providing a free, world-class education for anyone, anywhere, along with an understanding of the public education ecosystem (districts, philanthropy, and partnerships).

• Experience in consulting, investment banking, or business operations is advantageous.

• Demonstrated cross-cultural competency skills, showcasing self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to promote inclusion and belonging throughout the organization.

🏝️ Benefits

• Competitive salaries

• Generous paid time off as required – Your well-being is a priority

• Eight pre-scheduled Wellness Days in 2026, occurring on a Monday or a Friday for an extended weekend

• Remote-first culture accommodating your time zone, with flexible arrangements as needed

• Comprehensive parental leave

• An outstanding team that trusts you and provides the freedom to excel

• The opportunity to contribute your skills towards a deeply meaningful mission and to work on impactful products that are shaping the future of education

• Opportunities to engage through affinity, ally, and social groups

• Additionally, we provide all the standard benefits: 401(k) with 4% matching and comprehensive insurance, including medical, dental, vision, and life coverage.