Chief Growth Officer – Cryptocurrency Exchange

This is a fully remote position, open to applicants in Poland, +3 more states.

📋 Description

• **Key Activities:**

• - Develop and enforce both internal operational policies and external partner standards to guarantee uniform, compliant, and scalable execution.

• - Recruit, organize, and lead a sales team dedicated to acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).

• - Create and manage a focused, results-oriented marketing team aimed at events, affiliate programs, and performance marketing initiatives.

• - Identify, assess, and onboard payment service providers (PSPs) to facilitate reliable fiat on- and off-ramp capabilities in key markets.

• - Establish and operationalize a customer support function, which includes the recruitment, training, and certification of support agents to maintain consistent service standards.

• - Formulate a detailed business plan and execution roadmap that outlines operational priorities, growth strategies, financial projections, and resource needs.

• - Drive the rollout of a minimum viable product (MVP), perform user testing, and validate product-market fit before the large-scale market launch.

• - Create the technological infrastructure required to support essential operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.

• - Define key performance indicators (KPIs) for all critical processes and establish a business intelligence (BI) dashboard for executive and board-level reporting.

• - Map and define the complete customer journey to enhance user experience, retention, and conversion across all touchpoints.

⛳️ Requirements

• **Key Competences:**

• - Strategic and operational planning: capacity to structure business models, roadmaps, and execution frameworks that align with company goals.

• - Crypto-native business development: profound understanding of the crypto ecosystem, encompassing introducing brokers, affiliate models, and fiat/crypto flows.

• - Regulatory and compliance expertise: knowledge of global licensing processes, risk frameworks, and operational controls for crypto exchanges.

• - Cross-functional team leadership: demonstrated ability to build and manage efficient, high-performing teams across sales, marketing, support, and operations.

• - Technology infrastructure management: proficiency in defining, integrating, and overseeing operational tech stacks that support KYC, fraud prevention, and customer service.

• - Customer experience design: skill in mapping customer journeys and enhancing UX across digital platforms.

• - KPI design and reporting: expertise in defining process metrics and spearheading the development of BI dashboards for internal and board-level stakeholders.

• - Product-market validation: experience in managing MVP launches, analyzing user feedback, and adapting offerings to improve fit and performance.

• - Business systems architecture and vendor management: capacity to define business requirements, assess technical solutions, and supervise the implementation of CRM, client portals, and operational back-office systems.

• **Likely Current Job:**

• Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within:

• - Centralized cryptocurrency exchanges (CEXs), especially those with practical experience in developing support functions, partner channels, and back-office infrastructure.

• - Crypto exchanges operating in global or multi-jurisdictional contexts that require licensing, fiat integrations, and scalable client-facing systems.

🏝️ Benefits

• **Employer Value Proposition:**

• - Founding team with extensive leadership experience in crypto and FX markets, including significant expertise in liquidity provision and risk management.

• - Proven history with over 100 successfully delivered white-label crypto exchanges.

• - Established global network of introducing brokers (IBs), allowing for immediate distribution and acquisition momentum.

• - In-depth knowledge of China and Southeast Asia markets, providing region-specific insights, partnerships, and go-to-market capabilities.

• - Best-in-class B2B sales processes and operational expertise across crypto and financial technology sectors.

• - Strategic, founder-facing role with complete ownership over operational execution and platform scaling.

• - Opportunity to shape and launch a new exchange brand supported by tested infrastructure and global market ambitions.

• - Operated by founders located in clean, regulated jurisdictions, ensuring institutional readiness and long-term compliance integrity.

• - Clear long-term vision and strategic direction established by the founding team, with a strong commitment to sustainable growth and value creation.

• - Fully capitalized and execution-ready, removing fundraising distractions and facilitating immediate go-to-market focus.

• - Fully functional technical MVP in place, enabling the COO to concentrate on scaling, partnerships, and operational excellence from day one.

• - Effective, hands-on board and a low-bureaucracy environment that allows for quick decision-making and high operational autonomy.

• - Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.

• - Flexible work model with hybrid or fully remote options, plus access to the Group’s collective expertise and operational support resources.

• - Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment.

• - Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.