Chat Support Representative – Temp-to-Hire

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage incoming customer communications via chats, texts, and emails.

• Assist customers by providing order information, tracking details, updates, and processing cancellations.

• Offer comprehensive information about products and the website.

• Respond to and resolve customer inquiries related to their orders.

• Utilize software and systems to access customer accounts effectively.

• Record case notes and facilitate order processing.

• Handle payment information securely.

• Personalize customer interactions to foster loyalty.

• Adhere to attendance requirements and meet key performance indicators.

• Follow company policies and procedures to safeguard customer data.

• Perform additional tasks that support overall business operations.

⛳️ Requirements

• Previous experience in customer service or retail is preferred but not mandatory.

• Excellent verbal and written communication skills.

• Proficient in English grammar and syntax.

• Capability to connect with customers and respond effectively to their needs.

• Comfortable in a fast-paced and ever-changing work environment.

• Ability to achieve performance goals.

• Quick learner with the ability to assess issues and provide clear, accurate solutions.

• Professionalism in managing and de-escalating conflicts.

• Must be available to work 40 hours per week in scheduled 8-hour shifts.

• Must reside in Tennessee.

• Have a dedicated, secure, quiet, distraction-free workspace.

• Own a desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and the latest operating system.

• Minimum of 16 GB RAM required.

• Two functional monitors are necessary.

• Have a USB/USB-C or fully charged Bluetooth headset.

• Integrated or external webcam is required.

• An external mouse must be available.

• Wi-Fi-capable cell phone and charger needed.

• Wired Ethernet connection is mandatory; public Wi-Fi is not permitted.

• Internet speed must be at least 50 Mbps download and 5 Mbps upload.

• Must successfully pass the official system test using Google Chrome.

• Devices should remain charged at all times.

• Applicant is responsible for their own equipment and internet access.

• A high school education or equivalent is required.

🏝️ Benefits

• Perfect Attendance Bonus: Earn an extra $100 each week for maintaining perfect attendance.

• Weekly Pay: Enjoy weekly payments every Friday.

• Paid Training: Begin with two weeks of fully compensated training.

• Supportive Team Environment: Be part of a collaborative and inclusive team.

• Potential for permanent employment based on performance and business needs.