Chat & Community Support Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses meet SLA targets.

• Oversee and engage with user posts in community spaces such as Discord, Facebook Group, and social media comments.

• Accurately and warmly resolve common issues related to offers, account problems, and navigation assistance.

• Document and escalate complex or sensitive issues to the appropriate team.

• Contribute to the knowledge base of the help center.

• Identify and report trends in user issues or feedback to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• A formal degree is not necessary.

• Quick and precise typing skills are essential, as live chat can be fast-paced.

• Exceptional written communication abilities are required — clarity and empathy are key.

• Capable of managing multiple conversations at once without compromising on quality.

• Must be patient with frustrated users — you should de-escalate rather than match their energy.

• Familiarity with support or chat tools such as Intercom, Zendesk, Crisp, or similar platforms is a plus.

🏝️ Benefits

• Competitive hourly pay ranging from $15 to $21 per hour.

• Fully remote work opportunity.

• Flexible scheduling options within support windows.

• Paid training on the platform and support tools provided.

• Access to the complete NoGigiddy earning opportunity network.