Chart Scrub Virtual Assistant – Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review assigned patient charts utilizing approved chart-scrubbing workflows.

• Verify patient status, provider assignments, contact details, care settings, and the most recent visit information.

• Identify overdue or impending follow-up recommendations, missed appointments, incomplete referrals, unresolved orders, absent documentation, and unsuccessful outreach attempts.

• Classify charts and direct patients to the appropriate scheduling, clinical, or administrative queues.

• Provide reasons for visits and suggest follow-up timeframes as needed.

• Reach out to patients, caregivers, facilities, or authorized representatives following established procedures.

• Confirm patient identity and articulate recommended follow-up using approved language.

• Schedule both routine and priority follow-up appointments.

• Confirm appointment specifics and identify any barriers to care.

• Promptly direct urgent symptoms, abnormal findings, safety issues, medication inquiries, worsening symptoms, and treatment concerns to licensed clinical staff.

• Adhere to emergency escalation protocols for potentially life-threatening symptoms.

• Complete standardized chart-review notes and document visits, recommendations, events, concerns, outreach, routing decisions, and outcomes.

• Maintain work queues, patient trackers, and follow-up lists.

• Engage in quality reviews and rectify any documentation or routing errors.

• Safeguard patient information and comply with HIPAA, company, and client confidentiality standards.

• Operate within established client workflows and under designated clinical or administrative leadership.

⛳️ Requirements

• Minimum of one year of experience in healthcare administration, medical scheduling, patient coordination, care management, or a related healthcare position.

• Proficiency in reviewing electronic health records and navigating patient charts.

• Knowledge of medical terminology, provider orders, laboratory reports, medication lists, and healthcare documentation.

• Strong written and verbal communication skills in English.

• Exceptional attention to detail and accuracy in data entry.

• Capability to identify missing, inconsistent, or unresolved information.

• Ability to differentiate between administrative needs and issues requiring licensed clinical review.

• Strong organizational, time-management, and follow-up abilities.

• Skill in managing multiple patient records and deadlines with precision.

• Proficiency in communicating professionally and compassionately with patients, caregivers, providers, and facilities.

• Ability to work independently while adhering to established workflows and escalation procedures.

• Willingness to work during U.S. business hours or night shifts in the Philippines.

• Preferred: Philippine Registered Nurse or Licensed Nurse.

• Preferred: Graduate in Nursing or another allied health or medical field.

• Preferred: Licensed pharmacist, medical technologist, physical therapist, or another related healthcare professional.

• Preferred: Experience as a medical assistant, nursing assistant, care coordinator, or health unit coordinator.

• Preferred: Two or more years of experience in primary care, chronic care management, population health, home health, hospice, or care coordination.

• Preferred: Experience supporting Medicare patients, older adults, or patients with multiple chronic conditions.

• Preferred: Experience coordinating care with assisted living facilities, group homes, skilled nursing facilities, caregivers, and specialists.

• Preferred: Proficiency in using electronic health records, patient portals, healthcare management systems, or telephone outreach platforms.

• Preferred: Familiarity with Homecare Homebase, WellSky, AxisCare, Axxess, AlayaCare, MatrixCare, or similar platforms.

• Preferred: Understanding of HIPAA, patient confidentiality, and healthcare documentation regulations.

• Preferred: Previous experience as a remote healthcare Virtual Assistant.

• Complete application materials: Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result.

🏝️ Benefits

• Paid training and structured onboarding.

• Fully remote work environment.

• Company-issued laptop and noise-canceling headset, subject to role and eligibility criteria.

• HMO health coverage, in accordance with company eligibility standards.

• Performance-based annual salary increases.

• Paid Time Off to promote work-life balance and well-being.

• Retention bonus for long-term team members.

• Referral bonus program.

• Performance bonuses and incentive programs available after six months of tenure.

• Ongoing coaching, quality reviews, and performance feedback.

• Opportunities for professional development and role advancement.