Chapter Relations Manager – West/West-Central U.S.

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Act as the reliable and primary relationship manager for volunteer chapter leaders in your region, offering timely guidance, proactive follow-ups, and a consistent CFMA presence.

• Take ownership of the entire strategic planning cycle for designated chapters — preparing session materials, facilitating planning discussions with volunteer boards, and delivering the finalized documented strategic plan.

• Perform regular check-ins with chapter leaders to assess progress, tackle challenges, and ensure each chapter’s plan remains active and actionable.

• Collaborate with the Chapter Engagement Program Manager to evaluate chapter health metrics, pinpoint support needs, and align strategies accordingly.

• Support and work alongside the Chapter Resource Committee, amplifying chapter concerns in national discussions and bringing national resources to local chapters.

• Represent CFMA through presentations, meetings, training sessions, and events throughout the region.

• Partner with the Director of Chapter Engagement and national staff to promote shared departmental and organizational objectives.

⛳️ Requirements

• At least 4 years of experience in an association or membership organization.

• A relationship-focused approach: proven success in building trust with volunteer leaders, members, or organizational partners while navigating diverse personalities and leadership dynamics.

• Comfort in leading meetings and presenting to groups, including senior-level professionals — or a genuine willingness to develop this skill with CFMA’s framework and support.

• The capacity to convert data, feedback, and observations into actionable and measurable plans.

• Exceptional written and verbal communication skills, strong organizational abilities, and professionalism in managing multiple chapter relationships simultaneously.

• Readiness and capability to travel approximately 50% within the West / West Central region.

• Experience in member engagement, retention, or volunteer management within an association setting is highly advantageous.

• Background in supporting volunteer committees or leadership groups within an association or membership organization.

• Familiarity with association platforms such as Monday.com, ACGI, or Glue Up (or similar CRM/AMS systems).

• Proficiency in working with data, reporting, and engagement metrics, along with strong Excel skills.

• Competence in Microsoft Office, particularly Outlook, Excel, Word, OneNote, and PowerPoint.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• 401(k) with 5% employer match

• Life & AD&D (2x salary up to $250,000)

• Short-term & Long-term Disability

• PTO up to 20 days annually + paid holidays