Channel Sales Manager – East

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and nurture relationships with key channel partners, distributors, and solution providers throughout North America.

• Propel indirect revenue and partner-driven growth in a role that carries sales quotas.

• Formulate go-to-market strategies and implement collaborative business plans.

• Ensure that partners have the necessary resources and support to effectively position and sell Freshworks solutions.

• Cultivate executive-level relationships with partners and act as a trusted advisor.

• Work collaboratively with Sales, Solutions Engineering, Marketing, Partner Enablement, and global Partner teams.

• Lead partner recruitment, onboarding, enablement, and sustained success.

• Identify and pursue new partnership opportunities.

• Organize joint marketing initiatives, sales campaigns, and partner events.

• Advocate for partner needs internally and provide valuable market insights.

• Anticipate partner pipeline and revenue while meeting or surpassing sales targets.

⛳️ Requirements

• Over 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software environment.

• Proven track record in managing strategic partner relationships and consistently meeting or exceeding quotas.

• Experience in generating partner-driven pipeline and facilitating indirect revenue through channel ecosystems.

• Strong executive presence with the ability to influence both internal and external stakeholders.

• Capability to develop and implement strategic business plans with quantifiable outcomes.

• Exceptional communication, negotiation, and relationship-building abilities.

• Strong organizational and project management skills, with the capacity to handle multiple priorities.

• Ability to collaborate across global, cross-functional teams within a matrixed organization.

• Familiarity with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or comparable solutions is highly preferred.

• Understanding of customer support, omnichannel engagement, contact center operations, automation, or AI-driven customer service solutions.

• Must reside in the Eastern Time Zone.

• Bachelor's degree or equivalent professional experience is required.

🏝️ Benefits

• Eligibility for variable compensation.

• Dental insurance coverage.

• Medical insurance coverage.

• Vision insurance coverage.

• Disability insurance.

• Life insurance.

• Equity options.

• Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending benefits.

• Commuter benefits.

• Wellness benefits.

• Adoption leave.

• Parental leave.