Channel Sales Manager – East

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Establish and enhance relationships with key channel partners, distributors, and solution providers throughout North America.

• Drive revenue through partners and promote growth in a role that carries quotas.

• Create go-to-market strategies and implement collaborative business plans.

• Work in conjunction with Sales, Solutions Engineering, Marketing, and the global Partner organization.

• Equip partners with necessary resources and support to effectively position and sell Freshworks solutions.

• Recruit, onboard, train, and assist partners to optimize their productivity.

• Identify and cultivate new partnership opportunities.

• Coordinate joint marketing efforts, sales campaigns, and partner events.

• Represent partner interests internally and relay market insights.

• Project partner pipeline and revenue while meeting or surpassing sales objectives.

⛳️ Requirements

• Over 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales in a SaaS or enterprise software setting.

• Proven track record of managing strategic partner relationships and consistently meeting or exceeding quotas.

• Experience in generating a partner-driven pipeline and fostering indirect revenue growth within channel ecosystems.

• Strong executive presence with the capability to influence both internal and external stakeholders.

• Skilled in formulating and executing strategic business plans with quantifiable results.

• Exceptional communication, negotiation, and relationship-building abilities.

• Strong organizational and project management skills; adept at handling multiple priorities.

• Comfortable working in global, cross-functional teams within a matrix organization.

• Experience with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is highly preferred.

• Familiarity with customer support, omnichannel engagement, contact centers, automation, or AI-powered customer service solutions.

• Reside in the Eastern Time Zone.

• Bachelor's degree or equivalent professional experience.

🏝️ Benefits

• Variable compensation

• Dental insurance

• Medical insurance

• Vision insurance

• Disability insurance

• Life insurance

• Equity

• Employee Stock Purchase Plan (ESPP)

• Flexible Paid Time Off (PTO)

• Flexible spending accounts

• Commuter benefits

• Wellness benefits

• Adoption leave

• Parental leave