Channel Sales Manager – East

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Cultivate and enhance relationships with key channel partners, distributors, and solution providers across North America.

• Drive indirect revenue and foster partner-led growth in a role that carries sales quotas.

• Create and implement collaborative business plans aimed at generating pipelines, engaging partners, and boosting indirect revenue growth.

• Establish and sustain executive-level partner relationships, acting as a trusted advisor.

• Work alongside Sales, Solutions Engineering, Marketing, Partner Enablement, and the global Partner organization to develop go-to-market strategies.

• Lead partner recruitment, onboarding, enablement, and ongoing success initiatives.

• Identify and cultivate new partnership opportunities.

• Oversee joint marketing initiatives, sales campaigns, and partner events.

• Serve as an internal advocate for partner needs and provide market insights.

• Project partner pipeline and revenue while meeting or surpassing sales targets.

⛳️ Requirements

• Over 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software environment.

• Proven track record in managing strategic partner relationships and consistently achieving or exceeding quotas.

• Experience in generating partner-driven pipelines and facilitating indirect revenue growth through channel ecosystems.

• Strong executive presence with the ability to influence both internal and external stakeholders.

• Capability to develop and execute strategic business plans with quantifiable outcomes.

• Exceptional communication, negotiation, and relationship-building abilities.

• Strong project management and organizational skills; adept at managing multiple priorities.

• Comfortable collaborating with global, cross-functional teams in a matrixed organization.

• Experience with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is highly preferred.

• Understanding of customer support, omnichannel engagement, contact center operations, automation, or AI-driven customer service solutions.

• Reside in the Eastern Time Zone.

• Bachelor’s degree or equivalent professional experience.

🏝️ Benefits

• Multiple options for dental, medical, vision, disability, and life insurance.

• Equity + Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending accounts.

• Commuter benefits.

• Wellness benefits.

• Adoption and parental leave benefits.

• Eligibility for variable compensation.