Channel Sales Manager – East

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Cultivate and enhance relationships with key channel partners, distributors, and solution providers throughout North America.

• Propel indirect revenue and partner-driven growth in a role that carries quotas.

• Formulate go-to-market strategies and implement collaborative business plans.

• Ensure partners are equipped with the necessary resources and support to effectively position and sell Freshworks solutions.

• Establish and sustain executive-level relationships with partner leadership.

• Collaborate with Sales, Solutions Engineering, Marketing, and Partner Enablement teams.

• Spearhead partner recruitment, onboarding, enablement, and ongoing success initiatives.

• Identify and cultivate new partnership prospects.

• Organize joint marketing initiatives, sales campaigns, and partner events.

• Represent partner interests internally and provide valuable market insights.

• Anticipate partner pipeline and revenue while meeting or surpassing sales objectives.

⛳️ Requirements

• Over 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software environment.

• Proven track record in managing strategic partner relationships and consistently achieving or exceeding quotas.

• Experience in creating partner-generated pipelines and driving indirect revenue growth through channel ecosystems.

• Strong executive presence and the ability to influence both internal and external stakeholders.

• Capacity to develop and implement strategic business plans with measurable results.

• Exceptional communication, negotiation, and relationship-building capabilities.

• Robust project management and organizational skills; adept at juggling multiple priorities.

• Comfortable collaborating across global, cross-functional teams in a matrix organization.

• Prior experience with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is highly preferred.

• Familiarity with customer support, omnichannel engagement, contact center, automation, or AI-powered customer service solutions.

• Reside in the Eastern Time Zone.

• Bachelor’s degree or equivalent professional experience.

🏝️ Benefits

• Variable compensation.

• Dental insurance.

• Medical insurance.

• Vision insurance.

• Disability insurance.

• Life insurance.

• Equity.

• Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending options.

• Commuter benefits.

• Wellness benefits.

• Adoption leave.

• Parental leave.