Channel Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the complete renewal process related to partner-managed recurring revenue (base ARR), ensuring high retention rates and predictable outcomes.

• Oversee the orchestration and execution of renewals, which includes planning cycles starting 120 days before renewal.

• Develop and maintain precise forecasts for renewals and visibility into potential risks.

• Guarantee timely completion of renewals and protection of revenue.

• Manage the self-provisioning partner portfolio.

• Foster structured governance for renewals while ensuring accountability among stakeholders.

• Implement proactive health management for partners to identify and reduce churn risks.

• Create and operationalize frameworks for assessing partner health.

• Monitor signals related to adoption, usage, and the realization of value.

• Detect early warning signs of risk and execute strategies for mitigation.

• Lead the cadence of quarterly business reviews (QBRs) and governance procedures to sustain partner alignment.

• Serve as a trusted advisor to partners, ensuring they derive measurable value from Smarsh solutions.

• Propel strategies for adoption and success plans that align with partner objectives.

• Assist in transitioning legacy agreements and normalizing contracts.

• Manage escalation processes and coordinate internal resources to resolve issues effectively.

• Ensure consistent engagement throughout the partner lifecycle, particularly as renewals approach.

• Collaborate with Channel Account Managers regarding expansion signals, pricing strategies, and overall commercial strategy.

• Work alongside the Partner Enablement Manager to ensure readiness for enablement and product adoption.

• Involve the Channel Account Manager when opportunities for expansion, pricing adjustments, or competitive risks arise.

• Maintain clear boundaries in roles to support the broader channel operating model.

⛳️ Requirements

• A minimum of 5 years of experience in Partner Success, Customer Success, Account Management, or related roles within channel partner ecosystems.

• Comprehensive knowledge and experience with partner renewal processes, forecasting, and retention strategies.

• Familiarity with CRM platforms (e.g., Salesforce) and data-driven decision-making.

• Strong analytical skills, structured thinking, and a focus on execution.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.