Channel Partner Specialist

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Act as the main contact for channel partners concerning order status, billing inquiries, commission questions, and overall program assistance.

• Facilitate the onboarding process for new partners, which includes documentation, portal access, training coordination, and internal setup activities.

• Foster positive relationships with partners to enhance engagement and satisfaction.

• Aid in partner communications regarding promotions, updates, and program initiatives.

• Monitor partner-submitted opportunities from order submission through to installation and billing.

• Collaborate with internal teams such as provisioning, service delivery, engineering, billing, and finance to ensure timely order fulfillment.

• Provide proactive communication to partners about milestones, delays, and completion timelines.

• Keep precise records of opportunities, customers, contracts, and partners in Salesforce and related systems.

• Develop and sustain standard reports and dashboards for leadership and sales teams.

• Assist with user access, data cleanup, and system accuracy.

• Produce recurring reports concerning bookings, pipeline activity, partner performance, and sales achievements.

• Aid sales teams with lead-to-quote coordination and internal follow-ups.

• Analyze activity trends that could affect customer service or sales efficiency.

• Monitor partner commissions and help validate payout accuracy.

• Work with finance teams regarding payment statuses and commission inquiries.

• Keep organized records of agreements, commission schedules, and supporting documentation.

• Assist in the planning and logistics of partner events, webinars, trade shows, and sponsorship activities.

• Help track leads and follow-up actions generated from events.

• Aid in updating partner-facing materials and internal documentation.

⛳️ Requirements

• A minimum of 3 years of experience in sales support, sales operations, channel support, customer operations, or telecommunications.

• Previous experience with indirect sales channels, brokers, agents, or partner programs is preferred.

• Proficiency in Salesforce CRM, Microsoft Excel, and reporting systems.

• Strong organizational skills with a keen attention to detail.

• Exceptional written and verbal communication abilities.

• A robust customer service mindset and capability to handle multiple priorities.

• Competence in working cross-functionally within a team-oriented environment.

🏝️ Benefits

• Medical, dental, and vision plans – effective from your start date!

• Life insurance (for self, spouse, and children).

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) with 100% company match beginning on day one of employment (up to 5% of eligible compensation).

• Group Legal plan with Identity Theft Protection.

• Additional perks.

• Tuition reimbursement (up to $5,250 in the first year).

• Annual community support for various organizations across the U.S.

• Associate recognition and awards programs.

• Opportunities for advancement.

• A collaborative work environment.

• FREE Cable One services for associates residing in a serviceable area.

• Up to $75 per month Cox Cable stipend (for Phoenix associates).