Change Oversight & Third Party Operations Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Assist in the ongoing development, implementation, and management of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments.

• Collaborate with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, evaluate, and manage risks arising from changes in systems, infrastructure, processes, or data that impact regulatory or operational control environments.

• Aid in the operation and continuous improvement of governance processes related to:

• - IT general controls;

• - technology change management;

• - operational resilience;

• - implementation readiness;

• - testing and validation;

• - and post-implementation oversight.

• Contribute to the development and upkeep of policies, procedures, workflows, standards, and governance documentation that support operational risk management and technology governance initiatives.

• Assist in maintaining and refining inventories of critical systems, regulatory-critical datasets, data dependencies, and associated governance artifacts.

• Evaluate and analyze the effectiveness of IT general controls, testing standards, implementation readiness controls, and post-implementation validation processes across operational and regulatory control environments.

• Support the execution and review of post-implementation validation activities and aid in investigating, escalating, and resolving identified control issues, operational incidents, or reconciliation variances.

• Assist in developing and operationalizing workflow tooling, data governance controls, and technology-enabled oversight processes designed to support scalable governance and operational risk management.

• Help design and implement performance metrics that facilitate the monitoring, reporting, escalation, and management of technology and operational risks.

• Collaborate with second line of defence teams to aid in the development and maintenance of a consistent framework for identifying, measuring, mitigating, monitoring, and managing technology and operational risks.

• Foster a strong risk culture across operational and technology functions, ensuring that effective risk management is integrated into daily decision-making and operational processes.

• Partner with Internal Audit, Compliance, Risk, Finance, Engineering, Data, and external assurance providers to support periodic reviews of operational processes and IT general controls, including testing, validation, evidence gathering, and reporting activities.

• Assist in preparing governance reports, management information, committee materials, audit evidence, and regulatory submissions related to technology governance and operational control frameworks.

• Facilitate liaison and coordination between Kraken’s regulated entities and Group functions regarding technology changes, operational dependencies, governance processes, audit activities, and remediation initiatives.

• Ensure adherence to enterprise risk management frameworks and IT-related policies, standards, and procedures.

⛳️ Requirements

• A minimum of 5 years of experience in IT risk management, operational risk, IT audit, technology governance, operational resilience, procurement, or a related field, preferably within a financial services, fintech, or crypto organization, or in a consulting/audit environment.

• Robust understanding of IT general controls, change management processes, testing and validation standards, and operational risk management frameworks.

• Experience in supporting or assessing operational control environments concerning technology governance, regulatory compliance, or operational resilience.

• Strong analytical and problem-solving abilities, capable of assessing complex operational or technology risks and translating findings into actionable recommendations.

• Exceptional written and verbal communication skills, including the capability to prepare clear governance reports and engage effectively with senior stakeholders across business, technology, and control functions.

• Experience working collaboratively with Engineering, Product, Risk, Compliance, Finance, Data, and operational teams.

• Comfortable navigating a fast-paced environment with shifting priorities and regulatory requirements.

• A systems thinker with a passion for leveraging technology, workflow tooling, automation, and data-driven approaches to support scalable governance and oversight processes.

• Strong organizational and coordination skills, with the capacity to manage multiple work streams, stakeholders, and governance activities concurrently.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options