Change Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement a change framework based on Prosci/ADKAR principles encompassing Awareness, Desire, Knowledge, Ability, and Reinforcement.

• Create and implement communication strategies, training resources, job aids, and standard operating procedures for both front-end and back-end revenue cycle users.

• Collaborate with Epic analysts, project managers, and operational leaders to enhance workflow adoption.

• Conduct stakeholder and impact assessments, readiness evaluations, and monitor adoption progress.

• Assist in preparing end-users through town halls, focus groups, surveys, and Q&A sessions.

• Offer coaching, reinforcement, and impact assessments during go-live and post-live stabilization phases.

⛳️ Requirements

• Prosci certification is mandatory (ADKAR methodology).

• Demonstrated experience in change management within healthcare IT/Epic settings.

• Experience in supporting Revenue Cycle initiatives — including patient access, scheduling, financial clearance, prior authorization, billing, or claims — is highly preferred.

• Ability to promote adoption among operational/frontline staff, not solely with executive or physician stakeholders.

• Excellent communication, stakeholder management, and training/readiness capabilities.

• Willingness to travel approximately 25% for on-site Epic activities.

• Over 5 years of relevant work experience.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunity to engage in a collaborative and innovative work environment.

• Professional development opportunities available to further your career.

• Flexible work arrangements to support work-life balance.