Change Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage and oversee the governance framework for Acturis Small Change, ensuring that all small change activities are identified, evaluated, prioritized, approved, and executed in a controlled and auditable manner.

• Direct the operational management of the Acturis Small Change Board, ensuring it operates as an effective decision-making forum with well-defined agendas, high-quality information, and timely outcomes.

• Control and prioritize demand by applying consistent criteria to ensure that regulatory, financial, data-risk, and customer-impacting changes take precedence over discretionary or preference-based requests.

• Provide clear challenge and decision support, ensuring that each change is evaluated for risk, benefits, operational impact, testing requirements, and alignment with broader Retail and Technology strategy.

• Ensure regulatory compliance, financial integrity, and data security by confirming that changes do not lead to misuse, workaround behaviors, or unintended vulnerabilities.

• Establish appropriate testing and release requirements, ensuring that changes are thoroughly validated, documented, and communicated prior to production deployment.

• Ensure full transparency of small change activities, including demand, backlog, throughput, capacity, and realized benefits, to facilitate assurance, audit, and planning.

• Serve as the primary operational contact with Acturis for small change, handling scope, cost, feasibility, and delivery expectations, while escalating development or project-level changes as needed.

• Advise the business on the proper utilization of system changes, distinguishing between issues that should be resolved through configuration, process adjustments, training, or policy changes.

⛳️ Requirements

• Experience in change management, operations, governance, or platform-based roles, preferably within the insurance, financial services, or regulated sectors.

• Proven ability to analyze changes to assess impact, risk, dependencies, and root causes, using such analysis to guide decisions or recommendations.

• A robust understanding of how system changes influence operations, personnel, data, and controls, acquired through practical, hands-on experience.

• Confidence in engaging with a diverse range of stakeholders and clearly articulating decisions, including when challenges or reassurances are required.

• Experience in prioritizing tasks and making balanced, risk-aware decisions amidst competing demands.

• Comfort in navigating governance processes or forums, with a readiness to assume ownership and accountability.

• Strong and practical communication skills, with the capability to translate decisions into clear guidance for teams.

• Proficient in using Microsoft Excel, PowerPoint, Visio, and other relevant tools.

🏝️ Benefits

• We are an Equal Opportunity Employer.

• We take pride in the diversity of our team and actively seek diversity in our applicants.