Certified Pharmacy Technician – Start of Care

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Delivering outstanding customer service daily within a phone-based environment.

• Inputting a significant volume of data, ensuring the processing of prescription information is done swiftly and accurately.

• Applying comprehensive drug knowledge to efficiently handle prescription authorizations, clarifications, or transfers.

• Executing claim adjudication and auditing responsibilities, including prior authorizations, billing, and eligibility assessments.

• Involving outbound communications with patients.

• Navigating through current case queues to resolve patient care challenges.

• Acting as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Collaborating with technicians and pharmacists to guarantee the successful onboarding of new patients to ExactCare.

• Keeping patient records with meticulous attention to detail and confidentiality.

• Accurately retrieving all prescription details and confirming through doctor calls.

• Making welcome calls to newly onboarded patients to establish a reliable point of contact.

• Conducting outbound calls to patients to create, maintain, or update their medication profiles.

• Providing backup support during periods of increased patient call volume.

• Effectively addressing patient inquiries over the phone.

• Functioning in a high-volume, fast-paced environment to support ExactCare’s nationwide patient community.

• Representing AnewHealth’s Core Values in all communications and interactions.

• Performing additional duties as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), with a current certificate.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• Must be at least 18 years of age.

• Previous experience in a pharmacy setting.

• Capability to work in an office-based (or remote) environment that necessitates sitting at a desk for 90% of the time.

🏝️ Benefits

• Medical, dental, and vision coverage becomes effective on the 1st of the month following the date of hire.

• Company-paid life insurance and short-term disability coverage.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.