Certified Pharmacy Technician, Inbound Phones

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Receive, document, and process verbal prescriptions, clarifications, provider updates, and necessary prescription information in pharmacy systems.

• Verify orders for accuracy, identify missing or conflicting information, and escalate clinical inquiries or concerns to pharmacists.

• Manage incoming calls from patients, providers, healthcare professionals, and caregivers.

• Provide updates on prescription status, coverage information, and next steps.

• Update, reconcile, and maintain patient demographics, insurance, health information, and interaction records in compliance with HIPAA and company policies.

• Collaborate with pharmacists, providers, insurers, fulfillment teams, operations, and internal departments to address prescription, claims, coverage, and shipping issues.

• Assist patients in obtaining life-sustaining medications for rare and/or chronic conditions.

• Enter data and communicate via phone throughout the workday.

⛳️ Requirements

• High School Diploma or GED.

• Active Pharmacy Technician license in Tennessee.

• National certification.

• Must reside in Tennessee.

• 1+ year(s) of customer service experience.

• Proven computer proficiency and data entry accuracy.

• Ability to work independently in a remote setting.

• Availability to work the specified Monday–Friday shifts.

• Home internet access via cable broadband or fiber optic service with a minimum of 10Mbps download and 5Mbps upload speeds.

🏝️ Benefits

• Benefits commence on Day 1.

• 18 days of Paid Time Off (PTO) within a full calendar year.

• 401(k) plan.

• Opportunities for career advancement.

• Eligibility for bonuses through incentive programs.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health initiatives.

• Company-paid life insurance.

• Tuition reimbursement.

• Paid holidays.

• Leaves of absence.

• Home internet service via cable broadband or fiber optic with at least 10Mbps download and 5Mbps upload for remote work.