Certified Pharmacy Technician – Care

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a telephone-based environment.

• Accurately enter large volumes of data and process prescription information.

• Handle prescription authorizations, clarifications, and transfers.

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility checks.

• Navigate through case queues to address patient care concerns.

• Act as a liaison between clinical pharmacists and other healthcare professionals.

• Collaborate with technicians and pharmacists to onboard new patients.

• Ensure the confidentiality of patient records is maintained.

• Retrieve and confirm prescription information via calls to doctors.

• Initiate welcome calls to newly onboarded patients.

• Create, update, and maintain patient medication profiles through outbound calls.

• Provide backup support during peak patient call volumes.

• Assist patients with inquiries over the phone.

• Support ExactCare’s nationwide patient community in a fast-paced, high-volume environment.

• Uphold AnewHealth’s Core Values.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate.

• Registration as a pharmacy technician with the State Board of Pharmacy is required.

• Must be at least 18 years old.

• Previous experience in a pharmacy setting is preferred.

• Capacity to work in an office-based (or remote) environment, requiring sitting at a desk for 90% of the time.

• Comfortable functioning in a phone-based work environment.

• Ability to work independently.

• Proficiency in using computer equipment, technology, and various software programs.

• Excellent customer service skills over the phone.

• Comprehensive drug knowledge.

• Knowledge of pharmacy billing processes.

• Understanding of prescription processes, clarifications, and transfers.

• Strong prioritization and organizational abilities.

• Maintain a high level of confidentiality.

• Capability to think critically and document relevant details in compliance with state and federal regulations.

• Must be able to travel to multiple site locations within the assigned territory.

• May need to work extended hours as required.

• Availability outside of normal business hours on an ad-hoc basis.

• Applicants must be authorized to work in this country.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability coverage.

• Voluntary benefits available.

• 401(k) retirement plan.

• Paid Time Off (PTO).

• Paid holidays.

• Remote work arrangement.