Certified Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Delivering an outstanding customer service experience daily in a phone-centric environment.

• Managing a substantial volume of data; promptly and accurately processing prescription information.

• Applying comprehensive drug knowledge to efficiently handle prescription authorizations, clarifications, or transfers.

• Executing claim adjudication and auditing responsibilities, including prior authorizations, billing, and eligibility verifications.

• Conducting outbound calls to patients.

• Navigating through current case queues to resolve patient care concerns.

• Acting as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Collaborating with technicians and pharmacists to ensure successful onboarding of new patients with ExactCare.

• Keeping patient records with meticulous attention to detail and confidentiality.

• Accurately retrieving all prescription information and confirming through calls to doctors.

• Making welcome calls to newly onboarded patients and establishing a reliable point of contact.

• Initiating outbound calls to patients to create, maintain, or update their medication profiles.

• Providing backup support during peak patient call volumes.

• Effectively addressing patient inquiries over the phone.

• Performing in a high-volume, fast-paced setting to support ExactCare’s nationwide patient base.

• Upholding AnewHealth’s Core Values in all communications and interactions.

• Fulfilling other assigned duties.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), with a current certificate.

• Must have a pharmacy technician registration with the State Board of Pharmacy.

• Minimum age of 18 years.

• Previous experience in a pharmacy environment.

• Comfortable operating in a phone-based setting.

• Ability to work independently.

• Self-motivated and oriented towards achieving goals.

• Proficiency in using computer equipment, technology, and navigating multiple software programs for medication authorizations, clarifications, and/or transfers.

• Exceptional customer service skills; adept in addressing the needs of doctors’ offices, pharmacists, and patients over the phone.

• In-depth knowledge of pharmaceuticals.

• Familiarity with pharmacy billing practices.

• Understanding of proper procedures for handling prescriptions, clarifications, and transfers, including clear written and verbal communication.

• Strong skills in prioritization and organization.

• Commitment to maintaining a high level of confidentiality.

• Passion for helping people and enhancing their lives.

• Ability to think critically and document relevant details in a manner that complies with state and federal regulations.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending accounts.

• Company-paid life insurance.

• Short-term disability coverage.

• Optional voluntary benefits.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.