Certified Nursing Assistant, Care Advocate – Patient Navigation

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for patients following their intake appointment.

• Assist patients in comprehending and implementing their care plan — scheduling appointments, locating in-network providers, and utilizing their Medicare benefits.

• Address navigation challenges: portals, referrals, appointment logistics, forms, and communication with providers.

• Recognize practical and social support needs (food, housing, transportation, etc.) and link patients to available resources.

• Collaborate with clinical team members involved in a patient’s care, while offering non-clinical assistance only.

• Record every patient interaction and support activity in our platform, ensuring accuracy and timeliness.

• Uphold confidentiality and adhere to HIPAA regulations, privacy standards, and all relevant platform guidelines.

⛳️ Requirements

• Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience.

• A minimum of 2 years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).

• Understanding of the U.S. healthcare system and Medicare.

• Ability to work independently, manage a caseload, and maintain thorough documentation.

• Access to a reliable computer, internet, and a quiet environment for patient calls.

• Experience in supporting older adults or patients with complex or serious health conditions (preferred).

• Knowledge of Medicaid and other public assistance programs (preferred).

• Bilingual — Spanish, or another language commonly spoken among Medicare patients (preferred).

🏝️ Benefits

• This position does not include benefits.